FAQ - HOTEL

HOW CAN I RESERVE A ROOM?

YOU CAN RESERVE ROOM IN FOLLOWING WAYS:

FILL OUT AN ONLINE FORM ON OUR WEBSITE
SEND US EMAIL
CALL US OR FAX US YOUR ORDER

DO I NEED TO MAKE A DEPOSIT AND IF SO, HOW CAN I PAY?

THERE IS NO NEED FOR DEPOSIT WHEN YOU BOOK ONE TO TWO ROOMS. JUST CONFIRM YOUR BOOKING THROUGH EMAIL OR BY TELEPHONE. IN CASE OF GROUP BOOKING (10 PEOPLE AND MORE), WE REGUEST A PAYMENT OF ONE THIRD OF THE TOTAL AMOUNT TWO DAYS BEFORE EXPECTED ARRIVAL TO THE HOTEL. YOU CAN MAKE A CASH PAYMENT AT THE RECEPTION OF THE HOTEL OR VIA ELECTRONIC TRANSFER TO OUR BANK ACCOUNT AFTER YOU RECEIVE A DEPOSIT BILL.

CAN I CANCEL MY RESERVATION?

RESERVATION CAN BE CANCELLED 48 HOURS BEFORE EXPECTED ARRIVAL TO THE HOTEL. NO CANCELLATION FEE WILL BE CHARGED.

WILL I HAVE TO PAY A CANCELLATION FEE?

CANCELLATION FEE WILL BE CHARGED IN CASE OF LATE CANCELLATION OF RESERVATION. IF YOU CANCEL YOU RESERVATION FROM 48 TO 24 HOURS BEFORE EXPECED ARRIVAL, WE WILL CHARGE YOU 20% FROM THE TOTAL ACCOMMODATION PRICE. IF YOU CANCEL 24 HOURS BEFORE EXPECTED ARRIVAL, THE CANCELLATION FEE AMOUNTS TO 40% OF TOTAL ACCOMMODATION PRICE. IF YOU DO NOT CANCEL YOU RESERVATION AND YOU DO NOT ARRIVE TO OUR HOTEL, WE WILL REQUEST FULL PAYMENT FOR ONE DAY OF ACCOMMODATION IN OUR HOTEL. IN CASE OF CANCELLATION DUE TO UNAVOIDABLE EVENT, NO CANCELLATION FEE IS CHARGED.

WHEN DO I CHECK-IN AND CHECK OUT?

YOU CAN CHECK-IN ANYTIME FROM 2PM - RECEPTION IS OPENED 24 HOURS - AND CHECK OUT TIME IS 10AM.

HOW AND WHEN CAN I PAY FOR MY STAY?

YOU CAN PAY IN ADVANCE VIA ELECTRONIC TRANSFER TO OUR ACCOUNT, CASH AFTER YOUR ARRIVAL (IN CZK OR EURO), OR BY CREDIT CARD.

IS IT POSSIBLE TO ISSUE AN INVOICE FOR ACCOLMODATION AND WHEN IS THE AMOUNT DUE?

WE CAN ISSUE AN INVOICE WITH AMOUNT DUE TWO DAYS BEFORE THE FIRST DAY OF YOUR STAY. HOWEVER, IT IS NECESSARY FOR YOU TO EMAIL US OR FAX US AN ORDER FORM WITH ALL APPROPRIATE INVOICE INFORMATION.

WHAT CREDIT CARDS DO YOU ACCEPT?

WE ACCEPT THE FOLLOWING TYPES OF CREDIT CARDS: VISA, VISA ELEKTRON, MASTERCARD, MASTERCARD ELECTRONIC, MAESTRO, DINERS CLUB INTERNATIONAL, JCB CARDS, AMERICAN EXPRESS.

CAN I REQUEST A DISCOUNT?

WE AFFORD DISCOUNTS TO THE HANDICAPPED PERSONS (10%), HOLDERS OF THE BENEFIT PROGRAM CARD (7% -10%), HOLDERS OF THE SPHERE CARD (10% ACCOMMODATION ADN 10% FOR THE EVENING MENU). A DISCOUNT OF 30% APPLIES TO ALL CHILDREN UP TO 12 YEARS OF AGE. DISCOUNTS FOR GROUP RESERVATIONS ARE SUBJECT TO AGREEMENT.

FAQ - RESTAURANT

WHAT ARE THE OPENING HOURS OF RESTAURANT PYTLOUN?

RESTAURANT PYTLOUN IS OPENED MO - SAT FROM 11AM TO 11PM AND ON SUNDAY FROM 11AM TO 10PM.

WHAT ARE THE OPENING HOURS OF SAIKO CUISINE?

SAIKO CUISINE IS OPENED MO - FRI FROM 11AM TO 11PM, AT WEEKENDS FROM 12AM TO 11PM.

AT WHAT TIME IS BREAKFAST SERVED?

BREAKFAST IS SERVED FROM MONDAY TO FRIDAY FROM 6.30AM TO 10AM, ON THE WEEKENDS FROM 7.30AM TO 10AM. BREAKFAST IS SERVED IN FORM OF SWEDISH BUFFET STYLE.

WHAT TIME IS THE DAILY MENU SERVED?

RESTAUARNT PYTLOUN - DAILY MENU IS SERVED FROM 11AM TO 3PM MONDAY TO SUNDAY.

SAIKO CUISINE - DAILY MENU IS SERVED FROM 11AM TO 3PM MONDAY TO FRIDAY.

WHAT KIND OF MEAL TICKETS DO YOU ACCEPT?

WE ACCEPT THE FOLLOWING MEAL TICKETS: CHĒQUE DÉJEUNER, GASTRO PASS, EXIT GROUP A TICKET RESTAURANT.

HOW CAN I RESERVE A TABLE FOR LUNCH OR THE WHOLE RESTAURANT FOR A SPECIAL EVENT?

YOU CAN MAKE YOUR RESERVATION VIA PHONE, EMAIL (CONTACT INFORMATION ARE THE SAME FOR HOTEL AND RESTAURANT), OR IN PERSON.

NEW Luxury apartment in Pytloun Penzion Janův Důl !

Luxury apartment

32 m2, corner bath tub, LCD SAT TV, bathroom and toilet, fully equipped kitchen, WiFi and parking free
1 299 CZK / apartment/ night

Restaurant Pytloun

Original Pytloun Restaurant is the perfect place to try traditional Czech dishes, while offering a wide selection of international specialties.

Evening menu

Additional accommodation services

We will arrange accommodation for you in associated hotels, guesthouses and boarding houses for the same price or lower
than it is stated in the pricelist of the praticular accommodation facility.